Cancellation Policy
Cancellation Policy & Cancellation Form
A. Cancellation Policy
Introduction
Consumers have a right of cancellation subject to the following conditions, where a consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their trade or professional activity:
Right of Cancellation
You have the right to cancel this contract within fourteen days without stating any reason.
The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the last item.
To exercise your right of cancellation, you must inform us (Sinan Askin, Rengershäuserstraße 78, 34132 Kassel, Germany, Email: info@elisya.de) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the enclosed model cancellation form for this purpose, although you are not required to do so.
You can also complete and submit the model cancellation form or another clear statement electronically on our website https://getkneefix.de
To meet the cancellation period, it is sufficient that you send the notification of exercise of the right of cancellation before the cancellation period expires.
Consequences of Cancellation
If you cancel this contract, we will refund you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and in any event within fourteen days from the day on which we receive the notification of your cancellation of this contract. We will use the same means of payment that you used for the original transaction unless you have expressly agreed otherwise; no fees will be charged to you in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.
You must return or deliver the goods to us without delay and in any event within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the fourteen-day period expires.
You bear the direct costs of returning the goods.
You will only be liable for any loss in value of the goods if this loss is not due to handling of the goods that was not necessary to check their condition, characteristics and functioning.
Exclusion or Early Expiry of the Right of Cancellation
The right of cancellation does not apply to contracts for the supply of goods that are not made to order and for whose manufacture an individual selection or determination by the consumer is essential or which are clearly tailored to the personal needs of the consumer.
The right of cancellation expires early in contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
General Information
1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that it is adequately protected from transport damage using suitable packaging.
2) Please do not return the goods to us without paying for postage.
3) Please note that the above points 1-2 are not requirements for the valid exercise of the right of cancellation.
B. Cancellation Form
If you wish to cancel the contract, please complete this form and return it.
To
Sinan Askin
Rengershäuserstraße 78
34132 Kassel
Germany
Email: info@elisya.de
I/We hereby cancel (*) the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for notifications on paper)
_________________________
Date
(*) Delete as appropriate